Support

Something not working, or a question about your sessions or your subscription? Write to hello@yonida.app. A person reads every message and replies.

Reporting a problem from the app

In the app, open Profile, then Report a problem. It starts an email to us with your iPhone's system version added, and nothing else. Say what you were doing and what happened, and which session it was if you can.

Membership

Yonida is free to start. Membership gives you 120 personal minutes a month: sessions written for you and voiced from your own words, preferences and time. It costs £8.99 a month or £59.99 a year in the UK, and either plan begins with a free week. The app shows the price in your own currency before you pay.

Your subscription

Subscriptions are billed by Apple. To cancel or change your plan, open Settings on your iPhone, tap your name, then Subscriptions, then Yonida. Cancel at least a day before the next renewal to avoid being charged for it. Apple handles refunds, at reportaproblem.apple.com.

On a new iPhone, sign in to Yonida with the same account, then open Profile, My subscription and Restore purchases.

Deleting your account

Open Profile, then Account, then Delete account. This removes your account, your sessions and everything you wrote, and it cannot be undone. Deleting the app or your account does not cancel a subscription, so cancel that in Settings first. If you can no longer open the app, email us from the address you signed in with and we will delete the account for you.

Using Yonida safely

Listen only where you can safely stop paying attention to your surroundings, and never while driving or operating machinery. Yonida supports rest. It is not medical care and does not diagnose or treat any condition.